What is the cancellation policy?
Low season Reservation canceled with 72 hours (3 days) or less prior to the date of check in, will be debited from your credit card the value of one night as compensation (Only applicable to stays of up to 3 nights. For stays longer the debit is two nights per room. Debit nonrefundable if withdrawn before completing the stay must pay one night penalty) High season and Long Weekends Reservation canceled more than seven (7) days of when they check in, your card will debit the value of a night * and will remain as credit to be used within six (6) months siguientes.Este credit will be subject to availability and current rates. * applies only to stay up to three nights. In longer stay, the debit will be for 50% of the total. Booking canceled less than seven (7) days at the time of check in, will be debited from your card the value of one night as compensation * * Only applicable to stays of up to 3 nights. Longer stays in the debit is two nights per room. No Show Passenger No Show is considered the individual that is not presented at check in. In these cases the room is saved for the night until the hour 10 am the next morning at check out, if the passenger fails to notify the cancellation of the reservation will be debited from your card's value overnight.
Do you accept pets?
Small pets are welcome, they can not be left alone in the room. In the case of receiving complaints from other guests the Moskva have to stay in another appropriate place within the establishment.
You do paid parking?
The outdoor parking is free.
How do I get to the center?
The hotel has two free transfers (only in high season) guests can take advantage free of charge. One at 11 am and another at 18:00 pm. Pre-registration is required
Is there air conditioning in all rooms?
No, there is only air conditioning in the rooms "department". But yes, all rooms have ceiling fans
What services are included free of charge?
All services are included free of charge, except massages and recreational activities